CANDLE FAQ

CANDLE FAQS 

 

How long will my order take?                         

Every candle is made to order so it’s fresh and customised just for you. Your order will be made within 48 hours and you are welcome to it pick up from us. For postal orders please allow 5-7 working days for delivery of your order. If you need it sooner, please email us for an Express Post delivery or urgent pick up. 

 

Why Soy? 

We choose soy because it's 100% natural. Soy is made from soy beans (a vegetable oil) and candles made with soy are non-toxic, biodegradable and burn longer.

 

Exchanges and refunds

We offer exchanges within 10 days.

We refund on faulty products only. Please ensure you follow the candle care instructions that come with every candle before you light it.

 

Refills 

We offer refills on all containers we produce, which is a cost effective way of re-stocking your candle collection.

Please wash your jars out with hot soapy water before you send them back for refill.

We are based in St Clair NSW for drop off. Please email to get the address, or you may post them back to us. Please note, we take no responsibility for the condition of jars posted to us so please ensure you pack them well to prevent breakage. 

Refill prices are based on grams.

 

How to clean your jars 

Soy can be wiped easily from any surface with a damp cloth and cleaned out of jars with hot soapy water. 

 

Weddings and special occasions 

We can create a special, personalised gift to mark any celebration. We specialise in candles for wedding gifts, or bonbonniere, but can also prepare personalised products for baby showers, milestone birthdays or any other celebration you want to mark with a special gift for your guests.

No order is too small or too large.

For quotes on weddings or other celebrations, please email us with total numbers and we will get back to you within 24 hours with a package that suits your budget and needs.